Pacific
Airshow 2025 Ticket Policy
Pacific Airshow
sell tickets to purchasers of tickets (Ticket
Purchasers) offered via this website pursuant to the following additional
ticketing terms (Terms):
1.
Each
Pacific Airshow ticket is not refundable, bears no cash value, and is not
redeemable for cash. Pacific Airshow does not refund or replace any lost,
stolen or destroyed tickets or exchange or substitute tickets after purchase.
2.
Pacific
Airshow sells tickets offered via this website (https://pacificairshowaus.com) and any tickets purchased from this website are purchased
from Pacific Airshow as the event organiser. Any dispute you have relating to
an event or ticket purchase is between the Ticket Purchaser and Pacific
Airshow. In this instance, TicketSocket, Inc. (TicketSocket) is a company that Pacific Airshow has engaged to
provide a software platform and related services to facilitate the sales of
tickets. TicketSocket is not selling the tickets nor acting as agent for
Pacific Airshow nor as the merchant for the sales of tickets. If you buy
tickets from this website you are subject to TicketSocket's terms and
conditions and the Terms following.
3.
Pacific
Airshow is not liable for any claims relating to an event or ticket purchase,
except as otherwise set out in these Terms.
4.
We
may sell additional items and packages including:
a.
Upsells
being products or services that are offered for sale in addition to tickets at
a separate, additional price, such as merchandise; and
b.
Packages
being packages that are offered for sale at an inclusive price, which include a
ticket and one or more additional products or services, such as seating
arrangements, accommodation, transport or merchandise.
5.
We
accept no responsibility or liability for the delivery or quality of products
and/or services sold as an Upsell and non-ticket elements of a Package except
and to the extent that they are produced and/or fulfilled directly by Pacific
Airshow.
6.
By
purchasing any tickets via this website you agree to be bound by these Terms,
the website Terms and Conditions and our Privacy Policy AUS.
7.
Every
ticket sold through this website is also subject to:
a.
the
TicketSocket's additional term and conditions (please see TicketSocket's website);
b.
any
terms and conditions of the venue at which event is held (please see the venue’s website); and
c.
any
terms and conditions that may be printed on the ticket or signage at the event
entrance.
8.
Pacific
Airshow reserves the right to add, withdraw, reschedule, or substitute
performers, vendors or exhibitors and vary programs, prices, venues, seating
arrangements and audience capacity.
9.
All
prices quoted are in Australian Dollars and include local taxes (GST) where
applicable.
10. Online sales will cease when the allocation of tickets is
sold or at a time otherwise specified by Pacific Airshow.
11. Pacific Airshow reserves the right not to sell tickets to
any person, agent, or company.
12. Every person wishing to attend the Event needs their own
Ticket, irrespective of their age except as set out below.
a.
Children
aged between four (4) and seventeen (17) years on Event Day are eligible for a
child’s Ticket (where available).
b.
Toddlers
or Babies who are 3 years of age or younger on Event Day, will not be required
to have purchased their own Ticket but must enter with a complimentary ticket
(where available) and be accompanied by an adult with a valid Ticket at all
times.
c.
Persons
under the age of sixteen (16) years must always be accompanied by an adult
whilst in the ticketed venue perimeter and its surrounding areas. Parents or
legal guardians of any minor under the age of eighteen (18) years using a
Ticket are responsible for the conduct of the minor at all times.
13. Accessibility Tickets permit the Accessibility Ticket
Purchaser to be accompanied to the Event by a companion, who is entitled to a
complimentary ticket (“companion ticket”). The holder of a companion
ticket is required to enter the Event with the Accessibility Ticket Purchaser
and accompany them at all times whilst inside the Event.
14. Tickets will be delivered to you electronically through our
website and/or TicketSocket.
15. Ticket bar/QR codes will be scanned at entrance gates for
all ticketed areas and the Ticket Purchaser is responsible for carrying the
required bar/QR codes at all times during the relevant event and presenting the
same upon request from Pacific Airshow agents.
16. Ticket
purchasers may be permitted to independently change their ticket options (date/ticket
type etc.) via their online Pacific Airshow ticket account. The following
additional terms and conditions apply to online ticket modifications, in
conjunction with the existing Ticket Policy:
a.
Purchasers will be required to pay the price
difference if:
i. The new
ticket date price is greater than the original purchase price
ii. The new
ticket type price is greater than the original purchase price
b.
No refunds will be provided during the ticket change
if:
i. The new
ticket price is less than the original purchase price
ii. Purchasers
change tickets from Saturday to Friday or Sunday
iii. Any upgrade
of ticket type
17. Tickets may not, without the prior consent of Pacific
Airshow, be resold or offered for resale at (including via online auction
sites) or used for advertising, promoting or other commercial purposes
(including competitions and trade promotions) or to enhance the demand for
other goods or services either by the original purchaser or any subsequent
ticket holder.
18. SCALPING
WARNING: The resale of Tickets in certain
circumstances is governed by Ticketing Legislation and may attract criminal
fines penalties.
19. Pacific Airshow reserves the right to alter the date, the
venue and the entertainment and activities as advertised, without prior notice
to the Ticket Purchaser.
20. If the date, time, or venue of an event is rescheduled or
changed, your ticket will remain valid for the rescheduled date, time, and
venue.
21. Pacific Airshow will post any relevant information regarding
a cancelled or rescheduled event on our website when applicable. It is your
responsibility to check our website for information concerning any event.
22. Ticket Purchasers acknowledge that venues are or may become
subject to public health orders or advice providing that patrons are
vaccinated, are medically exempt from vaccination or can provide evidence of
their Covid-19 free status before entering the venue. It is a condition of the
booking that patrons abide by any Covid-19 checking-in or verification
procedures that the venue implements to address the public health orders or
advice.
23. Please note that (unless required by applicable law):
a.
personal
arrangements and expenditure, including travel, accommodation, hospitality and
other costs which have been arranged by you are at your own risk, and Pacific
Airshow is not responsible or liable to you for any wasted or unrecoverable
costs or expenditure in relation to such personal arrangements, even if caused
as a result of the cancellation, rescheduling or alteration of an event for
which you have purchased tickets;
b.
Pacific
Airshow is not responsible or liable to you for any loss of enjoyment or
amenity, including where an event has been cancelled, rescheduled or altered;
and
c.
Pacific
Airshow is not responsible or liable to you (and you will not be entitled to
any refund) if admission to a venue or event is refused or revoked at any time
as a result of your breach of these Terms or the venue terms and conditions;
and
d.
Pacific
Airshow will not be responsible for any personal property taken into the event.
24. There is no right to a refund or exchange, including where a
ticket holder cannot attend because of adverse weather conditions or otherwise.
25. Where liability cannot be excluded by law (including,
without limitation, the Australian Consumer Law), the maximum liability that
Pacific Airshow will have to a Ticket Purchaser under any circumstances is the
face value of the ticket purchased. Nothing in these Terms seeks to exclude or
limit Pacific Airshow's liability which cannot be excluded or limited by law
(including, without limitation, the Australian Consumer Law).
26. These terms do not entitle any ticket holder to any refunds
or any other form of compensation under any circumstances except where required
under applicable laws. In the event that a ticket is cancelled pursuant to
these terms of use, the only person or entity that may be entitled to a refund
is the original ticket purchaser of the cancelled ticket, and only if and to
the extent the ticket purchaser is entitled to a refund under the applicable
Terms governing the purchase of the cancelled tickets. Proof of purchase will
be required before entitlement to any refund will be assessed. No other ticket
holder is entitled to a refund or any other compensation, under any
circumstances, including (without limitation) in connection with the use,
attempted use or cancellation of a ticket or the cancellation, rescheduling,
relocation or replay of the event.
27. Ticket Purchasers may be limited to a specified number of
tickets for each event (Ticket Limit).
Pacific Airshow reserves the right to cancel any orders where we identify
breaches of these limits, including where we know or reasonably suspect
automated means have been used to purchase tickets. Use of automated means to
purchase tickets is strictly prohibited. Multiple accounts may not be used to
circumvent or exceed any Ticket Limit. If you exceed or attempt to exceed the
Ticket Limits, Pacific Airshow reserves the right to cancel, without notice,
any or all orders and tickets, in addition to prohibiting your future ticket
purchasing abilities.
28. Pacific Airshow may at any time reduce the number of ticket
holders that can attend the Event as a result of safety, security, technical,
health or other reasons Pacific Airshow considers appropriate. In such event,
Pacific Airshow may determine in its sole discretion which tickets will be
cancelled and will notify the Ticket Purchaser of the cancelled Tickets by
email.
29. For inquiries or complaints regarding the sale and delivery
of tickets please contact us by email at tickets@pacificairshow.com
